Welcome to China Development Financial-Corporate Citizenship-Facilitate Sustainable Governance-CSR Guidelines

CSR Guidelines

Corporate Social Responsibility Guidelines of China Development Financial
Chapter I: General Provisions

Article 1
In order to carry out corporate social responsibility and to contribute to the
economic, environmental and social advancement of Taiwan, with a view to
achieving sustainable development, China Development Financial (hereafter
“the Company”) has drafted the relevant guidelines (hereafter “the Guidelines”)
contained herein, based on the Corporate Social Responsibility Best Practice
Principles for TWSE/GTSM Listed Companies, as promulgated by the Taiwan
Stock Exchange (TWSE).

Article 2
The Guidelines apply to the Company and the general operations of all of its
The Company shall actively carry out its corporate social responsibility
during the course of daily business operations, with a view to keeping abreast
of international development trends, contributing to the economic development
of the country, improving the quality of life of its employees, the community and
society as a whole by acting as a responsible corporate citizen, and to
enhancing the competitive advantages that can be derived from socially
responsible corporate behavior.

Article 3
The Company shall, while carrying out corporate social responsibility, be
mindful of the rights and benefits of stakeholders. In addition, while pursuing
sustainable operations and profitability, it shall continue to be mindful of the
need to protect the environment and the society, as well as of its corporate
governance principles. The Company will do this by incorporating the
aforementioned factors into its corporate management guidelines and
operating activities.

Article 4
It is recommended that the Company, in order to carry out corporate social
responsibility, be guided by the following principles:
(1) implementing corporate governance;
(2) building up a sustainable environment;
(3) upholding of the public good; and
(4) enhancing of information disclosure pertaining to corporate social

Article 5
Once the Company’s shareholders raise any proposals related to corporate
social responsibility, it is recommended that the Board of Directors include in
the shareholder meeting agenda.

Chapter II: Practicing Corporate Governance

Article 6
The Company has put in place an effective framework of governance and
relevant ethical standards to strengthen its corporate governance, based on
the Corporate Governance Best Practice Principles for Financial Holding
Companies, Ethical Corporate Management Best Practice Principles for
TWSE/GTSM Listed Companies, and Guidelines for the Adoption of Codes of
Ethical Conduct for TWSE/GTSM Listed Companies.

Article 7
The Company shall exercise the due care of a good administrator in carrying
out its corporate social responsibility. It will also continually review the results
and continuous improvement, in order to ensure the implementation of
corporate social responsibility policies.
The Company has established a Corporate Social Responsibility Committee
under the Board of Directors to take charge of related matters.

Article 8
The Company is advised to provide training programs conducive to the
implementation of its corporate social responsibility.

Article 9
The Company has set up a Corporate Social Responsibility Committee, which
oversees five task forces of corporate governance, social philanthropy,
environmental protection, customer rights and employee care. These task
forces are responsible for the conceiving and running of substantive projects
related to corporate social responsibility. The said task forces are required to
report to the Board of Directors on a regular basis.

Article 10
The Company shall, in acknowledging the rights of stakeholders, identify the
stakeholders of the Company and add a stakeholders section on its website.
This will assist in understanding the reasonable needs and expectations of
stakeholders through adequate means of communication, and help
appropriately address the corporate social responsibility issues that
stakeholders wish to raise.

Chapter III: Building a Sustainable Environment

Article 11
The Company shall abide by environmental regulations and international
standards and engage in environmental protection activities in an appropriate
manner. It will also strive to achieve environmental sustainability in its
operations and internal management.

Article 12
The Company is advised to enhance the efficient utilization of all sorts of
resources and to use recycled materials that are less harmful to the
environment, in order to ensure sustainable use of the earth’s resources.

Article 13
The general affairs department of the Company’s Operations & Technology
Department is in charge of the management of the office environment and
equipment, and is responsible for periodically allocating maintenance staff to
ensure a clean office environment as well as the proper functioning of office

Article 14
The Company is advised to take into consideration the ecological
consequences of its operations, to promote sustainable consumption, and to
strive to reduce its impact on the natural environment when engaging in
procurement, daily operating and services, based on the following guidelines:
(1) reducing the consumption of energy and all kinds of resources;
(2) reducing and properly treating all kinds of waste;
(3) ensuring reasonable and sustainable use of water resources;
(4) maximizing the sustainable use of renewable resources; and
(5) adopting energy-saving and eco-friendly products.

Article 15
The Company shall formulate measures to ensure proper and sustainable use
of water resources, and improve the efficiency of water consumption.

Article 16
The Company is advised to be aware of the impact of its operations on climate
change, and to formulate measures to promote and ensure energy
conservation and reduce carbon emissions.

Chapter IV: Upholding the Public Good

Article 17
In order to maintain the integrity of basic labor rights in its operations, the
Company shall abide by laws and regulations in protecting the rights and
benefits of employees, and respect internationally-recognized employee
entitlements such as the freedom of association, the right to collective
negotiation, care for disadvantaged people, the ban on the use of child labor,
and the elimination of all kinds of forced labor and employment discrimination.
The Company shall ensure equality in its human resource policies regardless
of the sex, race, social and economic status, age, marital status and family
background of employees. It will also provide equal terms of employment,
compensation, benefits, training, performance assessment and opportunities
for promotion to all employees.
In the event of an infringement of labor rights, the Company shall provide an
effective and adequate report mechanism and ensure impartiality and
transparency throughout the processing of such reports. The report system
should be simple and clear, convenient, and smooth. All employees’
complaints should be responded in a timely and appropriate manner.

Article 18
The Company shall furnish employees with the relevant information as
regards their rights and entitlements under local labor laws.

Article 19
The Company will maintain a work environment that is safe and healthy,
provide essential health related and first aid equipment, and strive to reduce
elements that may jeopardize the health and safety of employees.
The Company is advised to provide workplace safety and healthcare training
programs to employees on a regular basis.

Article 20
The Company is advised to create an environment conducive to employees’
career development, and provide organized professional training programs.

Article 21
The Company shall maintain a system of open communication with
employees and respect their right to access information and make suggestions
to management as regards operational decisions.
The Company shall respect employees’ right to negotiate working conditions,
and provide the necessary information and instruments to facilitate
negotiations and collaboration between employer and employees and their
The Company shall, in a reasonable manner, inform employees of any
material changes to operations.

Article 22
The Company shall conform to government regulations and industry
standards to ensure the quality of its products and services.
The Company shall follow related regulations and international guidelines in
marketing and introducing products and services. Also, it may not deceive or
mislead consumers or engage in any such behavior that could infringe
customer trust and rights.

Article 23
The Company is advised to assess and manage all kinds of risks that could
disrupt its operations and mitigate any potential impact of such disruptions on
consumers and society at large.
The Company is advised to provide, in a timely and equitable manner,
transparent and effective procedures in processing consumers’ complaints
about products and services. It will also abide by the Personal Information
Protection Act and related regulations to ensure the integrity of consumers’
privacy and protect the personal information of consumers.

Article 24
The Company is advised to assess the records of prospective suppliers in
respect of the environmental and social impacts of their operations prior to
engaging in formal business relations. It shall also avoid transactions with any
entities that act against the Company’s own corporate social responsibility
The Company is advised to include in its contracts with major suppliers a
statement indicating that both parties agree to carry out their respective
corporate social responsibility, as well as a provision to suspend or terminate
such contracts if the suppliers are found violating such a statement and are
causing substantive damage to the environment and community from which
such supplies are provided.

Article 25
The Company shall assess its operating impact on the community and
allocate adequate human resources to improve community recognition.
The Company is advised to participate in activities organized by civil
organizations, philanthropic entities and local government agencies for the
purposes of facilitating community development and community education
through commercial activities, donations, volunteering or any other charitable
financial services.
Chapter V: Enhancing Information Disclosure Pertaining to Corporate Social

Article 26
The Company shall improve transparency through full disclosure of
information that is dependable and pertinent to its corporate social
responsibility in accordance with relevant laws and the section on information
disclosure of the Corporate Governance Best Practice Principles for Financial
Holding Companies.

Article 27
The Company shall adopt internationally-recognized standards or guidelines
in the drafting of written reports on corporate social responsibility when
disclosing its actions on corporate social responsibility. Such reports are
advised to obtain third-party accreditation or endorsement to ensure
information reliability. The content of such reports is advised to include:
(1) substantive plans for the implementation of corporate social
responsibility policies, systems or management guidelines, and
action plans;
(2) description of stakeholders and the issues they concerned;
(3) assessment and review of the implementation of action plans related
to corporate governance, environmental sustainability, upholding of
the public good and contribution to economic development; and
(4) recommendations for future improvement and targets.

Chapter VI: Appendix

Article 28
The Company shall continually pay attention to the development of domestic
and international corporate social responsibility standards, and review and
moderate its own corporate social responsibility system based on such
development to improve the effectiveness of the implementation of corporate
social responsibility.

Article 29
The Guidelines shall be implemented upon approval by the Board of Directors,
and the same procedures also apply to amendments.